cancellation policy

1. Cancellation Notice Requirement

All members must provide a written notice at least 30 days prior to their intended cancellation date. This notice should be submitted via email to aloha@vsslunion.com. The 30-day period will commence from the date the cancellation notice is received.

2. Final Billing Cycle

Upon receipt of the cancellation notice, one final billing cycle will occur. Members will retain access to all classes and facilities during this final period. No refunds or prorated adjustments will be issued for partial months or unused classes.

3. Membership Holds

Members may request to place their membership on hold once per calendar year for a duration ranging from 2 weeks to 2 months. A 30-day written notice is required for all hold requests. Without proper notice, a $50 processing fee will apply. Hold requests should be submitted via email to aloha@vsslunion.com.

4. Membership Rate Upon Reinstatement

If a member chooses to cancel their membership and later decides to rejoin, they may be subject to the current membership rates at the time of reinstatement. Previous rates are not guaranteed upon re-enrollment.

5. Non-Transferability and Refund Policy

Memberships are non-transferable and non-refundable. All sales are final. No refunds will be provided for any reason, including but not limited to unused classes, personal scheduling conflicts, or dissatisfaction with services.