VSSL UNION Membership Cancellation Policy
1. Cancellation Notice Requirement
Canceling a membership is a two-step process to ensure all account details are properly finalized.
Step 1: Written Notice. Members must email their cancellation request to aloha@vsslunion.com at least 30 days prior to their next scheduled billing date. The 30-day notice period begins on the date this email is received.
Step 2: In-Person Signature. After submitting the email notice, members must visit the studio in person to complete and sign the official cancellation form. Cancellation requests are not considered complete until both steps are fulfilled.
2. Final Billing Cycle
Upon receipt of a valid cancellation notice, one final billing cycle will occur. Members will retain full access to all VSSL UNION classes and facilities through the end of this final paid cycle. We do not issue refunds or prorated adjustments for partial months, unused classes, or lack of attendance.
3. Membership Holds (Freeze)
Members may request to place their membership on hold under the following terms:
Limits: Up to three (3) holds per calendar year.
Duration: Between two (2) weeks and a maximum of two (2) months per hold.
Notice & Fees: A 30-day written notice via email to aloha@vsslunion.com is required. Each approved hold request is subject to a $25 processing fee.
4. Early Cancellation Fee (First 6 Months)
VSSL UNION does not require a minimum membership commitment. However, memberships canceled within the first six (6) months of the initial start date will be subject to a one-time $50 early cancellation fee.
This fee is charged in addition to the final billing cycle.
Exceptions: This fee may be waived due to permanent relocation or approved medical conditions (valid documentation will be required).
5. Reinstatement Policy
If a member cancels their membership and later chooses to rejoin, the new membership will be subject to the current general rates at the time of reinstatement. Previous or grandfathered membership rates are not guaranteed upon re-enrollment.
6. Non-Transferability and Refund Policy
All memberships are strictly non-transferable and non-refundable. All sales are final. Refunds will not be issued for any reason, including but not limited to personal scheduling conflicts, lack of use, or dissatisfaction with services.
7. Agreement Acknowledgment
By signing below, I acknowledge that I have read, understood, and agree to be bound by the terms outlined in this VSSL UNION Membership Cancellation Policy.